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nationwidedebthelp.org.uk Complaints Procedure

 

How to complain…

 

nationwidedebthelp.org.uk always aim to be fair and honest in everything we do, so if you have a
complaint about any aspect of our service we’re keen to resolve it as quickly as possible.
You can contact us is any of the following ways: By Post:

 

Complaints Department
Fidelitas Group Limited
Beckwith House
Stockport
SK4

 

By Phone: 0800 002 9061

 

By Email: complaints@fidelitasgroup.co.uk

 

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a
final response within 4 weeks. We will write to you again within 4 weeks if we are unable to
provide a final response within that time period. In any event we will respond to your complaint
in full within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks,
you may refer the complaint to –

 

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Web site: 
www.financial-ombudsman.org.uk

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